Returns And Refund Policy

Effective Date: 07 December 2025
Last Updated: 07 December 2025
At My Ummah Hub SA, we are passionate about supporting Muslim-owned businesses with fairness and integrity. This policy outlines your rights and responsibilities when using our paid services.

1. Free Listings

All basic listings are 100% free. No payment means no refund or cancellation is applicable.

2. Featured Listings – R149 / month

Featured listings are billed monthly and provide additional exposure, CTA buttons, and promotional features.

Refunds for Featured Listings will not be issued once a listing is activated, as the benefits go live immediately. This includes visual assets, CTA linking, and social media features.

  • You may cancel anytime to avoid the next billing cycle.
  • No partial/prorated refunds for unused days.

3. Advertising Services

Other applicable paid promotions are non-refundable once published or confirmed, due to the administrative, design, and placement effort involved.

4. Billing Errors or System Faults

If you believe you were wrongly charged, or your listing did not appear as intended due to a technical error, please email support@myummahhubsa.co.za within 7 days. If verified, we may issue a full or partial refund.

5. Exceptions

We may, at our sole discretion, offer a refund in cases of:

  • Duplicate payments
  • Platform-related failure that prevents delivery